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Website Accessibility Statement

Accessibility Statement 

The Hay-Adams is committed to making its website accessible in accordance with the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA). This statement applies to The Hay-Adams website.

We are committed to making our website accessible to as many people as possible. You should be able to: 

  • Navigate most parts of the site using a keyboard or screen reader.
  • Identify and operate most interface elements like buttons, links, and form controls, including understanding their state and purpose using a keyboard and common assistive technologies.
  • Understand content structure through visual headings and supporting text.
  • Resize text and use moderate zoom levels on desktop browsers.
  • Understand content through clear use of language and layout

We recognize that the current experience may not fully support users who rely on assistive technologies, and we are actively working to address this. 

 

Compliance Status

The Hay-Adams website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. We are aware of the accessibility issues identified through our audit and are actively working to resolve them.

Known accessibility issues:

  • Keyboard focus moves into obscured content behind overlays- When overlayed menus or dialogs are open (such as the hamburger menu or cookie preferences), keyboard focus moves into hidden content behind the open overlay, instead of staying within the active visible area while tabbing. Users can still interact with the content by tabbing carefully and explicitly dismissing these dialogs using the close button. [WCAG 1.3.1, 2.4.11]
  • Missing or insufficient focus indicators- Some links, form fields, and controls lack a visible keyboard focus indicator or use low-contrast colors. This makes it difficult for users to see where they are when navigating via keyboard. Keyboard and screen reader users may be able to override default focus styles by using the inbuilt focus indicator in their screen reader settings. [WCAG 1.4.11, 2.4.7]
  • Skip to main content link is present but not visible- The "Skip to main content" link is not visually exposed when receiving focus. Keyboard users may rely on screen readers to hear and use the Skip-link or by carefully selecting the first tabbed item on the page even though it may not be visible. [WCAG 1.3.1, 2.4.7]
  • Unexpected change of focus when pressing Enter on newsletter checkbox- Pressing Enter on the newsletter checkbox in the footer causes the focus to jump backward to the email field, breaking expected keyboard focus order. Users are still able to interact with the checkbox and select it using the Space key as expected. [WCAG 3.2.1]
  •  Input text fields rely on placeholder text as accessible labels- Some input text fields on form pages rely on placeholder text for labelling. This makes it harder for assistive technology users to understand the purpose of form fields. Users may have to clear the contents of the text field or refresh the page to see the placeholder context again. [WCAG 4.1.2,1.3.1]
  • Date fields and the picker widget on the "Submit a Request" page do not fully support keyboard-only and screen reader use- The buttons within the date picker are not focusable by keyboard and the dates are not announced informatively, preventing users from selecting dates easily. Currently, users can manually enter the date by typing in the required format (“dd-MONTH-yyyy”, for e.g. “22-December-2025) or may need to rely on a mouse to use the date picker widget. [WCAG 4.1.2,1.3.1]
  • Drop down select lists is not accessible to screen reader users– On the RFP page, the “Meeting Event type” drop-down and its options are not properly announced by screen readers. The input and options labels are not announced informatively. Currently there is no workaround for screen reader users. User may need to specify their event/meeting type requirement in the “comments” field to clarify. [WCAG 4.1.2,1.3.1]
  • Filter checkboxes and radio buttons do not announce their group heading to screen reader users- In the booking journey, the filter section headings are not announced as screen reader users tab through the different filter options, making the group context unclear. As a workaround, screen reader users may need to explore the content line-by-line manually to get a better understanding of the filter sections. [WCAG 1.3.1]
  • Content does not reflow or resize effectively at higher zoom levels- When the browser is zoomed to 200–400%, sticky headers, carousels, and overlapping text prevent content from adapting to higher zoom settings. The Booking page sticky header and buttons obstruct crucial content at higher zoom levels. As a workaround, users may find the mobile version of the website easier to navigate or can use screen magnification software instead of browser zoom to view enlarged content. [WCAG 1.4.10,1.4.4]
  • Insufficient text contrast and use of text overlaid on images affect visibility- Some text (e.g. prices, links, notifications) elements do not meet minimum color contrast standards, especially when brown or grey text is used on light backgrounds. Several instances of text and interactive content placed directly on photos or auto-playing videos may be difficult to read for all users. Some links have hover and focus states that lack sufficient contrast against the visually cluttered background. As a workaround, users can improve visibility using browser extensions or system/browser high-contrast display settings. [WCAG 1.4.3]
  • Auto playing background video provides no pause or stop control- Background video banners play automatically without controls to pause or stop them affecting users with vestibular disorders or attention difficulties.  Currently there is no workaround. Users can skip past these videos as they are mostly decorative. [WCAG 2.2.2]
  • Background video iframe is unnecessarily focusable - Decorative background videos are unnecessarily included in the keyboard tab order, which may cause confusion during keyboard navigation. As a workaround, keyboard and screen reader users can ignore any announced background videos, as they are non-interactive and non-essential. [WCAG 2.4.3, 1.1.1]
  • Images and thumbnails lack alternative text- Gallery image thumbnails lack meaningful alternative text, preventing screen reader users from understanding their content and what they represent. Important linked images, such as The Hay-Adams and Leaders Club logos in the header lack an alternative text, meaning screen readers do not describe them usefully. Currently there is no workaround to get informative descriptions. Users may have to explore the surrounding content for more context and guess the purpose of these links in the header. [WCAG 1.1.1, 1.4.5]
  • Some visual headings are inconsistently marked up in the HTML– Some pages have skipped hierarchical heading levels or using visual styling alone instead of semantic html heading tags). This makes navigation harder for users relying on heading structures to skim pages. However, the purpose of the page can still be understood from the page content by exploring manually. Users can skip to the parts of the page using landmarked regions. [WCAG 1.3.1]
  • Cards or related content blocks that link to the same destination are split into multiple repeated links– Related content blocks are split into separate links; image, heading and CTA. This creates redundant tab stops and repeated screen reader announcements. To work around this, users should ignore the redundant links. [WCAG 1.3.1]

Accessibility Improvement Roadmap

We are actively working to fix known issues and improve the accessibility of our website. Our current priorities include addressing issues that affect assistive technology users, keyboard navigation, focus visibility, color contrast, and screen reader clarity through improved form labels and image alternative text."

Preparation of this Accessibility Statement

This accessibility statement was prepared following an evaluation of the website conducted by User Vision, a third-party accessibility consultancy. The site was last tested on 22 December 2025, using a combination of automated tools, manual techniques, and testing with assistive technologies on desktop, mobile and tablet to ensure the website meets accessibility standards.

We are currently implementing changes based on this audit and will update this page with new information about the improvements we are making.

Feedback and Contact Information

We are committed to continually improving the accessibility of our website and welcome feedback on how we can better meet the needs of our users.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us:

  • Sales@hayadams.com
  • (202) 835-2263

We aim to respond to feedback and queries within 3 working days.

Disproportionate Burden

We are not claiming that any of our accessibility issues are disproportionate to fix.

Enforcement Procedure

For users in the United States, the Americans with Disabilities Act (ADA) ensures accessibility rights. If you believe that we have not addressed any violations to your rights under the ADA, you can file a complaint to the U.S. Department of Justice (DOJ) on their official website.